Position Summary:

As a member of the Financial Services team, the Customer Service Finance Clerk provides customer service, administrative tasks and collection duties in support of the City’s overall operation and development.

Key Accountabilities:

• Provides quality customer service as the first point of contact for customers to the City of Chestermere via walk-in, telephone, e-mails and faxes; assists customers with general inquiries and direct them to the appropriate department.

• Completes all functions related to preparing and generating monthly utility invoices and collections.
• Obtains water consumption data and reviews data for completeness and accuracy.
• Resolves inquiries/complaints regarding invoices, water meter readings and other utility related issues. 
• Researches, investigates, analyses and interprets data to respond with a resolution (within realm of responsibility) in a timely fashion. 
• Prepares and mails out utility-related correspondence.
• Processes and schedules workorders as required.
• Schedules appointments as required.
• Organizes and manages records relating to utility billing.
• Compiles data and creates reports as required.
• Provides administrative support to the Finance Office as required.
• Responsible for using confidential information appropriately and maintaining the confidentiality and security of all information related to the city.
• Ensures a safe and healthy work environment for staff, visitors, the community and stakeholders, e.g., participates in workplace safety initiatives, participates in formal and informal worksite safety and environment inspections and audits, ensures compliance and accountability with the City’s Health and Safety Management System, reports and assists in the analysis of near misses or incidents.
• Participates as a member of the Chestermere Emergency Response team in preparing and enabling the community to respond in the event of a local or regional disaster.

Note: The above statements are intended to describe the general nature and level of work being performed by the incumbent of this job.  They are not intended to be an exhaustive list of all responsibilities and activities required of this position.

Required Education and Experience:

• High School Diploma or equivalent.
• Accounting, Business or Office Administration certificate or diploma or equivalent.
• 1-2 years of administrative and public service experience in an office environment.

Required Certifications and/or Documentation:

• Criminal Record Check deemed satisfactory by the city.

Expected Skills and Attributes:

• Strong communication and customer service skills with the ability to communicate effectively in written and oral form.
• Strong work ethic and highly motivated with the ability to work in a fast-paced environment and respond to action requests in a timely matter.

• Proficient computer skills and software such as MS Office (Word, Excel, PowerPoint and Outlook).
• Municipal government experience is considered an asset.
• Financial experience is considered an asset.

Working Conditions:

• Long periods of sitting, reading and concentration.
• Stress associated with financial management and the responsibility for the provision of services to citizens and City staff.

Union: CUPE Local 37

Position Type: Full Time 

Location: City Hall

Compensation: Pay Grade will be determined by position placement.

Pay: $28.89. (you'll find the detailed information in Appendix A of the draft collective agreement) 

Days of Work: Monday to Friday